| Shipping & Delivery |
How much does shipping cost? We offer Free Standard Shipping on all mobility scooter orders within the contiguous United States. |
How long will it take to receive my order? Orders take 3–5 business days to process. Once shipped, transit time is usually 5–10 business days. |
How is the scooter delivered? Due to their size, scooters are shipped via Freight (LTL) carriers. Delivery is "Curbside," meaning the driver will unload the pallet at the end of your driveway. |
Do I need to be home for delivery? Yes. The freight company will call you to schedule a delivery appointment. An adult must be present to sign for the delivery. |
| Product & Usage |
Are your scooters airline-approved? Many of our folding models use lithium-ion batteries that are TSA and airline-approved. Please check with your specific airline before traveling. |
How far can I travel on a single charge? The driving range ranges from 10 to 25 miles. Rider weight and terrain can affect the actual range. |
What is the weight capacity? Capacities vary between 250 lbs to over 500 lbs. Check the specific product page for details. |
Can I use my scooter on grass or gravel? All-Terrain models are designed for outdoor surfaces, while travel scooters perform best on flat, paved surfaces. |
| Returns & Warranty |
What is your return policy? We offer a 30-day return window for unused items in original packaging. Return shipping is the customer's responsibility, and a 20% restocking fee applies to mobility scooter returns. |
Is there a warranty on my scooter? Yes. All scooters include a manufacturer’s warranty covering the frame, electronics, and drivetrain. |
How do I get repairs? Through GigaB2B, we coordinate with local service technicians across the USA for authorized warranty repairs. |
| Payment & Security |
Is my payment info secure? Yes. Our store is powered by Shopify, using secure, PCI-compliant payment gateways. |
Do you accept Medicare or Insurance? We do not bill insurance directly. We provide a detailed invoice for potential reimbursement from your provider. |